Updated 1^st April 2020

 

REFUND/REPLACEMENT POLICIES

 

What is a valid Refund/Replacement? Requirements for a valid Refund/Replacement:

1. Proof of purchase (order number, quotation, invoice, receipt)
2. Reason for refund/replacement has to be valid and return acceptance conditions met (check out below)
3. Segar2You will take action depending on the refund or replacement

What is a Replacement? What is a Refund?

1. Replacements are processed via our suppliers who will provide you with the exact same SKU of a non-damaged / non-defective nature. If you face any issues, feel free to contact our Customer service
2. Refunds are processed with the use of store credits, applicable towards your next purchase
3. For any questions regarding valid refunds/replacements, please contact customer service within 24 hours for claim purposes via email at info@Segar2You.com.

For which reasons can I Refund/Replace an item?

You may refund/replace your item due to any of the following reasons:

1. Wrong product – The product SKU does not match the quotation / invoice / receipt.
2. Damaged – The product SKU arrived with damaged exterior packaging. The item should remain unopened, and 3 clear photographs should be taken of the product.
3. Defective – The product SKU arrived with damaged interiors, only noticeable after packaging has been opened.

How do I submit a Replacement?

1. Please click here to fill up our Segar2You’s Refund/Replacement Form, with your order number, and attach the 3 clear photographs along with a description of the reason for replacement.
2. Replacements are processed via our suppliers who will provide you with the exact same SKU of a non-damaged / non-defective nature. If you have any issue, please feel free to contact our Customer service.
3. During delivery – Replacements can be handled directly with the supplier if replacements are available on the delivery truck. If you have any issue, please feel free to contact our Customer service."
4. Within 24 hours after delivery – 3 clear photographs should be taken of the product (to demonstrate i) wrong product ii) damaged iii) defective.
5. The product should then be stored in the appropriate room temperature, chilled, frozen facility until pick up is arranged.
6. In the case of the defective product, in which packaging has been opened, the product should be packed properly to allow for handling by the supplier (EG no loose pieces, spillage etc)
7. Our customer service will be in touch with you to clarify the situation.
8. Once approved, we will arrange a delivery timing for your replacement and to pick up the product.

How do I submit a refund?

1. Refunds are processed with the use of store credits, applicable towards your next purchase
2. Within 24 hours after delivery – 3 clear photographs should be taken of the product (to demonstrate i) wrong product ii) damaged iii) defective.
3. Please click our Segar2You’s Refund/Replacement Form to fill up our refund form, with your order number, and attach the 3 clear photographs along with a description of the reason for refund.
4. Our customer service team will be in touch with you to clarify the situation
5. Once approved, your store credit will be available for use within 2 business days